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The use of ISO 9001 quality standard in higher education institution libraries
Balagué, Núria
Universitat de Barcelona
2011-03-09
Norma ISO 9001
Biblioteques universitàries
Qualitat total
ISO 9001 Standard
Academic libraries
Total quality management
cc-by-nc-nd, (c) Balagué, 2007
http://creativecommons.org/licenses/by-nc-nd/3.0/es/deed.ca
Article
Universitat de Barcelona. Facultat de Biblioteconomia i Documentació
         

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